Returns Policy

At Inside The Lines Tennis, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not happy with your purchase, we are here to help.

 

1. Return Timeframe

You have 14 days from the date of purchase to return items.

 

2. Condition of Items

To be eligible for a return, items must be:

-In their original packaging

-Unused and in the same condition that you received them

 

3. Proof of Purchase

All returns must be accompanied by a receipt or proof of purchase.

 

4. Refunds and Exchanges

We offer both refunds and exchanges.

If you wish to exchange an item, please contact the Pro Shop for further instructions.

 

5. Return Process

To initiate a return, please contact the Pro Shop for return instructions:

For any return inquiries, please contact:

Pro Shop Address:

Inside The Lines Tennis

Windsor Street, Richmond, NSW 2753

Phone: 457 88 999

Email: tennis@insidethelines.net.au

Please do not send items to the shop: Please send returns to this address

 

Returns Address:

Please address all returns to:

Returns - Inside The Lines Tennis

4 Mozart Street Seven Hills NSW 2147

 

6. Return Shipping

Online Purchases: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.

In-Store Purchases: Returns can be made directly at our Pro Shop.

 

7. Non-Returnable Items

Sale Items: Sale items are final sale and cannot be returned or exchanged.

Clothing: Clothing items can be returned if they are unworn, unwashed, and with all original tags attached.

 

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos and a detailed explanation. We will arrange for a replacement or refund as soon as possible.

 

9. Refund Processing Time

Please allow 7-14 days for your refund to be processed once we receive your returned item.

 

10. International Returns

We currently do not accept international returns.